CANCELLATION POLICY

These are the terms and conditions for cancellation of services with Trilby Johnson – The Connective.

By booking a service via this website indicates acceptance of this policy.

Late arrival

Any sessions may be abbreviated if a client does not arrive at the scheduled time.

Cancellation Terms

24 hours notice is required for cancellations so that your appointment time can be re-booked with another client. Where a booking is cancelled at short notice we reserve the right to charge a cancellation fee to cover the costs.

More than 24 hours notice – no fee
Less than 24 hours notice – 50% of service fee
No shows – 100% of service fee

In respect to my wait-listed clients, and my time, when you cancel at very short notice, I may also require pre-payment of future appointments to confirm them. 

Inappropriate behaviour

The services provided by Trilby Johnson – The Connective are professional and therapeutic. A client understands that any illicit or sexually suggestive remarks, gestures or advances will not be tolerated and will result in immediate termination of a session, and the client will be liable for payment for the full scheduled session.

These policies ensure that the professionalism and ethics of the business mentioned are respected. To ensure your session is a stress-free and relaxing experience.

Thank you for your understanding.